FAQ

TICKETS + WRISTBANDS

  • All tickets will be delivered via email and the Tixr app a week prior to the event. After making a purchase, you will receive a confirmation email from Tixr. Once tickets are delivered, the ability to transfer a ticket through the Tixr app will also be available. Keep an eye on your inbox the week of the event!

  • Please come to the box office parking lot during open hours (follow the signage on the roads leading to the event) with your ID and Tixr QR code or downloaded PDF.

  • For help with your order, please contact Tixr Support at https://support.tixr.com. Specific event related ticketing questions can be directed to ticketing@bonfirentertainment.com.

  • At this time we do not anticipate selling single day passes. Only 2-day or 3-day camping passes are available. Parking is available to those not camping. You will have the option to purchase early camping if you would like to arrive on Thursday. RV camping includes Thursday camping in the ticket price.

    Anyone camping or parking on site MUST have an event pass.

  • No. You must have an event pass in order to enter the campgrounds.

  • Yes! Kids 3 and under and under are free. Kids 3-13 are $20 and Kids 14-17 are $50. Camping is free for all kids 17 and under.

  • A weekend parking pass (Thursday-Sunday) is $25. Friday and Saturday Day Parking is $20. If you are camping, you do not need to purchase a day parking pass, unless you would like to tent camp and keep your car in the parking area for ease of mobility.

  • No. All event passes are non-transferable wristbands, which must be worn at all times during the event.

  • Wristbands will be distributed on-site upon arrival and the scanning of your ticket. Wristbands are not replaceable and must be kept on for the duration of the weekend.

CAMPING

  • No, camping must be purchased separately.

  • Camping is charged by the car.

  • Once you’ve chosen your camping zone, the hard part is over. All camping, designated by zone, will be available on a first-come, first-served basis and clearly marked out. For all sites except walk-in Flower Moon, you can car camp, and pitch a tent next to your car.

  • In order to keep everyone safe, if you arrive later than 9 pm you will be parked temporarily by our parking staff. At 8 am the following morning you may move your car safely. We will make every attempt to accommodate your late arrival.

  • If you want to camp together, arrive together. We simply cannot guarantee a space will be available once everyone arrives.

  • Event passes grant access to the venue, but do NOT grant camping privileges. If you are planning to camp, you must have a valid camping pass. Please purchase a walk in camping pass in Flower Moon if you do not have a vehicle.

  • Car camping campsites include parking for one (1) vehicle that fits in a space 20′ x 20′ wide.

    No tow-behind pop-ups, teardrops, campers or trailers of any kind. All tow-behinds MUST have an RV pass and be parked in RV camping. No box trucks are permitted.

  • Moving your vehicle once parked in your car camping zone will not be possible, due to insurance restraints. If you need more mobility, please purchase tent camping, and a parking pass for your car.

    If you have an emergency we will assist you in getting out. Contact us at the main entrance box office.

  • If you would like to camp together, please arrive together. If you must come later, folks that are driving separately can park in the day parking lot and walk to your site.

  • No. All camping is primitive.

  • Absolutely NO fires in the campground. Propane stoves are okay.

  • You bet! Outside food and beverage is permitted in the campgrounds. However, all vehicles are subject to search, no glass is permitted, and no unauthorized vending.

  • No. The parking staff will direct you to your camping area when you arrive. Groups who wish to camp in the same vicinity should plan to meet far from the event grounds to line up their vehicles and stay together prior to entering the gates. It will not be possible to hold spaces for other vehicles arriving later.

    If you plan to drive in and out of the event grounds over the weekend, you should purchase a weekend parking pass.

    It is essential that all vehicle lanes be kept clear at all times. Please help us by reminding your neighbors that this is for your safety as well as theirs.

    • Comfortable shoes

    • Extra car key

    • Cell phone (limited service)

    • Portable phone charger 

    • Sunscreen

    • Hat/sunglasses

    • Bug spray

    • Rain gear

    • Backpack / fanny pack

    • Empty Camelbak

    • Empty reusable non-glass water bottle

    • Small towel

    • Tent

    • Sleeping bag/sleeping pad

    • Trash bags

    • Extra toilet paper

    • Lantern, headlamp, or flashlight with extra batteries

    • Flag or balloon to identify your campsite

    • Ear plugs

    • Soft sided collapsable strollers

    • Soft sided collapsable wagons

  • For family camping, we recommend Harvest Moon. This is our quiet, family camp zone. Quiet hours are 11:00 pm – 8:00 am.

    • RV spaces are 20’ x 50.’

    • RV spaces have room to pitch a tent adjacent to your rig

    • No RV hook ups on site

    • Sprinter Vans under 20′ do not need an RV pass, but MUST fit within the 20′ x 20′ regular car camping space

  • You are welcome to run a generator at your RV campsite ONLY, but it must be stored and operated properly. RV Generators are allowed 8 am until 10 pm.

    All generators are subject to inspection. Generators may NOT be used in any other camping lots. If your generator is excessively loud or disruptive, you may be asked to shut it off. Please be respectful of your neighbors.

  • If the additional vehicle fits within the 20′ x 50′ RV spot, you may include the additional vehicle, but you must arrive with the RV. Our parking team reserves the right to make the final decision, and if it does not fit you will need to park in the daily parking lot with the extra vehicle. If you arrive later, your car will be directed to the daily parking lot.

GENERAL QUESTIONS

  • Please email info@bonfirentertainment.com with any questions not addressed here.

  • Early camping will open on Thursday, 9/18 at 9 am. Join us for a welcome gathering including yoga and music from 5-10 pm.
    Friday: Box office open general camping: 9 am - 10 pm
    Venue open 9 am - 11:30 pm
    Saturday: Box office open general camping: 9 am - 9 pm
    Venue open 9 am - 11:30 pm
    Sunday: Camping closes at 2 PM

  • Thursday: Camp Coletrain Activation 6 - 7 pm
    Friday and Saturday inside the venue: Gates - 9:30 PM

  • No. All vendors accept credit cards or cash.

  • Yes. A detailed event schedule will be available closer to the festival dates.

  • Security and safety are of the utmost importance. We work hand in hand with relevant city, state and federal law enforcement, fire and EMS agencies to help ensure the safety of our event. Because of those very same concerns, we are unable to publicly comment on any specific actions that are taken.

    Additionally, there will be marked and well lit venue walkways allowing attendees to move around the venue easily.  We ask guests to respect and help us maintain these walkways for everyone’s safety.  

  • It will be beautiful during the day, and chilly at night. Fall weather in Salida can be warm (in the 70s) during the day, and cool (into the 40s) at night. Please be prepared with layers, including closed-toed shoes, a rain jacket, and a puffy jacket – avoid cotton. Plan for possible rain! Please review the Salida weather forecast prior to arriving. 

  • No unlicensed or unapproved vending will be allowed at the event. If you’re interested in applying as an official food vendor please reaching out to vending@bonfirentertainment.com.

  • The main box office is located just past the entrance. At the venue gates, you will show credentials and be searched upon entry.

  • Lost and Found will be at the Security Tent located inside the venue.

  • Yes! Cash and cards are accepted at all vendors inside the venue.

  • Yes! There will be regularly cleaned port-a-potties and sinks located in a designated area. All bathrooms will include ADA approved facilities.

  • Campout For The Cause will take place at Hutchinson Ranch, just a ten minute drive to Salida, Colorado. We encourage all attendees to check out the downtown area and visit local breweries and shops. Do not drink and drive!

  • You may apply to volunteer by emailing volunteers@bonfirentertainment.com. We appreciate your interest!

ADA ACCESS

Bonfire Entertainment is committed to supporting all guests with disabilities so they may participate in the enjoyment of our events. For any inquiries in regard to the services and access options available please contact us at ada@bonfirentertainment.com.

ADA patrons should check in at the box office upon arrival with any ADA related questions or if you require additional assistance.

ADA Camping: ADA RV Camping is located in Snow Moon, and ADA Car Camping will be in Harvest Moon.

There will be a dedicated ADA access lane for camping and parking when you arrive. Look for the ADA access lanes.

Transportation: A dedicated ADA shuttle service will be available for transportation. Pick up zones will be highlighted by ADA signs at the ADA RV Snow Moon Camping Area, and at the ADA Car Camping Area in Harvest Moon.

Shuttle: Shuttle availability will be on a first-come, first-served basis. The shuttle will run during venue open hours from the ADA car parking area, to the ADA camping areas, and back through the main road to the box office. 

ADA Parking: Daily ADA parking will be available near the box office. Handicap parking placard is required.

ADA Bathrooms: ADA bathrooms will be placed in all campgrounds, in the venue,  and at the ADA viewing area platform inside the main venue.

ADA Viewing Areas: This dedicated space is a raised platform with a ramp adjacent to the sound booth in the main venue. All attendees who would like to utilize this service should ask Box Office Staff for more information. Please see the map for additional location details.

Chairs: The front row of the ADA viewing platform is reserved for guests with wheelchairs and mobility devices. You may bring reasonable sized folding chairs to the ADA viewing platform. We can provide chairs for guests as needed.  Please share the platform and be mindful and kind to other users! Please help us to keep the platform ramp clear to provide easy access and egress.  There will be ADA volunteers on the platform during main stage performances to assist guests. If you need assistance, please ask one of our volunteers!

Service Animals: Bonfire Entertainment allows ADA recognized service animals trained specifically to assist a person with disabilities at all events. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and are not permitted at the festivals. If you have a certified service animal, you will be required to have your service animal with you at all times. Under the ADA*service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices.

The definition of “service animal” is limited to an animal that is individually trained to do work or perform tasks for an individual with a disability who is in attendance. The task(s) performed by the dog must be directly related to the person’s disability. Under the ADA, “comfort,” “therapy” or “emotional support animals” do not meet the definition of a service animal. – U.S. Dept. of Justice

ALLOWED IN VENUE

✅ Sunscreen
✅ Empty refillable water bottles to use at refillable water stations
✅ Soft-sided coolers
✅ Bags under 20” x 20” x 10” all subject to search 
✅ Tarps or coverings smaller than 6′ x 8′- you may set up these ground coverings anywhere 
✅ Strollers and wagons for kids – set up only behind the front of house mixing boards, and on either side of the walkways. Stroller/wagon parking will be available near the kid’s tent. NOT allowed front of house to the stage due to safety
✅ Blankets allowed between front of house and the stage (no chairs, strollers, or wagons in this area)
✅ Chairs under 34” high set up behind the Front of House sound booth in the designated areas (No chairs, strollers, or wagons allowed between the main stage and Front of House)
✅ Personal umbrellas in the event of rain, but must be closed during performances
✅ Point-and-shoot cameras are permitted, but cannot be used to reproduce the event and must not interfere with other fans’ enjoyment of the event. Be present!
✅ Medications and prescriptions. Over the counter medications are allowed. If you bring prescription medication, please bring a valid photo ID that matches the name printed on your prescription. If you need to refrigerate any medication (including insulin), please visit the medical tent and someone will assist you

NOT ALLOWED
IN VENUE

🚫 Dogs – you will be escorted off the grounds if you bring a pooch (ADA has specific guidelines for service animals, if you do not meet these requirements you will be denied entry)
🚫 Outside alcohol – You may bring your own to the camping areas (NO glass)
🚫 Illegal drugs or substances
🚫 Glitter (unless biodegradable)
🚫 Tents or Shade Structures of any kind
🚫 Tarps or coverings larger than 6′ x 8′
🚫 Chairs, strollers, or wagons – NOT allowed in the main venue bowl, from the front of house mixing boards to the stage
🚫 Glow sticks
🚫 Firearms or knives
🚫 Laser pointers
🚫 Framed or large backpacks (in the venue, campgrounds okay)
🚫 Promotional Items / Unauthorized Solicitations / Vendors (Including flyers, samples, giveaways)
🚫 Rage sticks
🚫 Drones
🚫 Fighting / Taunting / Threatening Remarks or Gestures
🚫 Flammables (fireworks, explosives, road flares, etc.)
🚫 Over Intoxication / Signs of Impairment Related to Excessive Alcohol Consumption
🚫 Selfie Sticks / Tripods / Narcissists
🚫 Sitting / Standing / Loitering in Designated Fire Lanes and Pedestrian Pathways
🚫 Toy Guns / Water Guns
🚫 Weapons of ANY kind (Including firearms, knives, or any other items that could be used as weapons, etc., including off-duty law enforcement or concealed carry permits)
🚫 Professional Cameras and Recording Equipment 
🚫 Hard sided coolers or outside alcohol
🚫 Instruments – allowed in the campgrounds, but not inside the venue.
🚫 Bikes, skateboards, scooters – Bikes are allowed in the campgrounds but NOT in the venue.
🚫 Any items deemed inappropriate by Renewal Event Security

Please note: Any ticket holder that directly or indirectly interferes with the enjoyment of the event may be asked to leave the venue and may be subject to arrest and prosecution by State/Local Authorities.

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